Ryde YXE Cycle Studio Inc.
Liability Waiver
Reservations
In order to reserve classes, you must first create an online account and purchase Ryde packages or individual Rydes.
Purchased Ryde packages or individual Rydes are final sale and cannot be transferred from one person to another.
All classes will be made available for reservation 7.5 days in advance. Bookings open at 12pm for the following day, 1 week in advance.
Reservations can only be made if you have a current Ryde package or have active individual Rydes. If you do not have any active packages or Rydes, you will need to purchase classes prior to making a new reservation. *unlimited packages require advance bookings to reserve your spot*
With every class, each ryder can utilize rental shoes provided by Ryde YXE free of charge. Each ryder can bring their own cycling shoes if they wish, but they must have SPD clips to be compatible with our indoor bikes. Ryde YXE carries rental shoe sizes between 36.5 and 47 (EUR). Cycling shoes are a must, absolutely no runners on the bikes.
Ryde YXE reserves the right to change class instructors without notice.
Prices are subject to change at anytime by Ryde YXE Cycle Studio Inc. without notice.
Merchandise
Unworn, unwashed and undamaged clothing may be exchanged within 7 days of original purchase. All other merchandise sales are final.
We accept cash,Visa, MasterCard and debit at the studio.
Cancellations
If you need to cancel your reservation for a class, you must do so through your online account. Cancellations cannot be made via phone or email. Cancellations must occur a minimum of 6 hours prior to the start time of your reserved class. Once you have cancelled a class successfully your Ryde credit will be returned to your account so that you may use it towards another class.
If you do not cancel a class outside of the 6 hours prior to the class start time, your Ryde account will be deducted one class as though you attended. Additionally, if you have not checked in at least 5 min prior to the scheduled class start time, your spot in the class MAY be given away to a Ryder on the waitlist. Ryder’s will not be permitted entry to the class once it has begun. Please note we reserve the right to cancel any class without notice due to unforeseen circumstances.
All bookings must be managed through the website or Ryde YXE app. We’re unable to accept booking requests via phone or email.
Unlimited Packages
For our monthly unlimited Ryde packages, the same rules apply as above. If you do not cancel outside of the 8 hour time window prior to the start time of your reserved class, you will be charged an $10 cancellation fee to the credit card associated to your account.
Waitlist
If a class you wish to attend is fully booked please feel free to join the waitlist. If a spot becomes available you’ll receive a text/email informing you of the opening, make sure you have notifications subscribed and your current phone number and email are updated on your profile. For text message notifications, respond ‘Y’ to confirm or ‘N’ to decline. If you don’t reply with a response this will be considered confirmation of attendance and ‘no-shows’ will be charged as per cancellation policy. Email notifications are also sent out upon being successfully added from the waitlist.
Please ensure you have info@rydeyxe.ca added to your safe list so these notifications don’t end up in your junk folder to avoid unnecessary cancellation charges.
If you aren’t prepared to attend on short notice, please remove yourself from the waitlist prior to going to sleep or prior to the penalty-free cancellation window.
Return/refunds
All Ryde packages are non refundable and are non transferable.
Minors
Minor, under the age of 18, must download the waiver and bring it to their first class. Minors without a signed waiver will be refused entry to class and regular cancellation policies will occur. Ryder’s must be a minimum of 15 years of age and 4’11 to safely utilize Ryde equipment.
Lockers
Ryde YXE provides lockers. Ryde YXE will not be responsible for the damage or loss of any personal belongings while the Ryder is in class.
Acceptance of Terms
By using the Ryde YXE website and/or booking and attending classes, you have accepted Ryde YXE Cycle Studio Inc. Terms and Conditions.
Links to 3rd Party Websites
The Ryde YXE website may contain links to 3rd party websites that are not owned or controlled by Ryde YXE. Ryde YXE does not accept any responsibility for the content or practices of the 3rd party websites.
