You Ryde best when you feel best – Appropriate workout attire is always a hit!
Please remove your outside shoes at the front door. Upon check-in, you’ll be provided with cycling shoes.
Busy schedules are the norm these days. If you know you’ll need to leave partway through a class please choose an alternate time. Once that door closes it’s game on!
If you’re not checked in at least 5 min prior to class your spot may be given to someone on the waiting list.
Late entry to a class is not guaranteed, please give our staff a heads up if you are running behind.
Waitlist
If a bike opens up, you will be automatically added into the class and will receive an email notification. No confirmation is required by the Ryder.
If you aren’t prepared to show up on short notice, please remove yourself from the waitlist accordingly. Waitlist reservations can be cancelled penalty free at any time prior to being added to the class. Once you’ve been added to the class from the waitlist, the cancellation policy and penalty charges will be in effect as per the 4 hour cancellation window. If you’re not checked in 5 minutes prior to the class start time, your spot may be given away and charged as per policy.
Bookings can only be cancelled online through our website or through the Ryde YXE App.
If you aren’t prepared to attend on short notice, please remove yourself from the waitlist.
Cancellation Policy
All classes will require a minimum of 4 hours notice. As mentioned in our ‘Ryde-etiquette’ checking in less than 5 minutes prior to start time may result in your spot being given to others on the waitlist.
Classes cancelled outside of policy terms will be automatically deducted from your account. Unlimited pass holders are subject to a $15 cancellation fee charged to the credit card on your account.
We reserve the right to cancel classes due to unforeseen circumstances. We try when possible to cancel classes 4 hours prior to start time.
No-Show Policy
Clients not checked into the class are subject to a deduction of a class from your account. Unlimited pass holders are subject to a $15 no-show fee charged to the credit card on your account.
Refunds, Transfers & membership cancellations
All purchased Ryde packages are non-refundable.
Rydes can be transferred to another account holder by e-mailing info@rydeyxe.ca
3 or 6 month unlimited membership holders are subject to an Early Exit fee for cancelling a membership prior to the contract end date as stated upon purchase.
