Our Commitment To Your Safety
We are all very excited to connect with our community,
even if it’s from a distance.
Here is what you should know prior to attending a class…
Booking Classes – All classes will be available to book online as of noon, 7.5 days in advance (ex. Sunday at noon, bookings will open for the following weeks’ Monday). The entire schedule is available to view online ahead of time. Please only book classes that you intend on attending as space is limited.
New Ryders – Please make sure you arrive a minimum of 10 min before class to enter with the group. Upon arrival advise staff of your shoe size. The instructor will then go through bike set up with you from their bike on the podium and allow you to set up your own bike within your space.
Class Times – We’ve adjusted our class formats to refrain from using weights in order to limit touch surfaces within our studio, therefore our classes will be 45 minutes in length. We’ve also adjusted the start times for each class so please double-check your bookings!
The Ryde team has been working hard to navigate through these challenging times and ensure we’re doing everything we can to limit contact surfaces and maintain social distancing.
Masks or face coverings are now required in all areas at all times.
Upon arrival please continue to complete the Covid-19 questionnaire and do not attend class if you’re feeling sick.
Please do not leave your bike to approach or visit with others once you’ve entered the studio and bring a small bag (ie. ziploc) to keep your mask in during the class.
If you require assistance with bike set-up, please maintain a safe distance from the instructor as they assist you.
Now that winter is upon us, we’ve made a few adjustments to our arrival and departure protocols.
Please check-in with our front desk staff as per the following time frames:
City Park – 5 mins prior to class
The Warehouse – up to 15 mins prior to class
Earlier entry will be permitted if required due to cold weather. As our reception space is limited we request your cooperation with arrival times whenever possible.
If you must arrive earlier, please be mindful of social distancing until you can enter the studio.
Footwear will now be removed at the entrance and kept up front during class.
Please be mindful to only bring in the items you absolutely need.
Small belongings such as sweaters, small bags, wallets keys and phones (turned off, or face down) may still be brought into the studio and left on the floor by your bike.
Large Winter Jacket Storage:
City Park
lockers available as directed by staff
The Warehouse
wall hangers available on entrance wall
Upon exiting after class, we will return to the original protocol of exiting the studio through the front door so that you can gather your belongings.
As much as we’d love to have you stay and visit, please make sure to gather your belongings and exit promptly as soon as your class has finished.
Please note: water stations, change rooms + showers will remain temporarily closed
Bottled water is available for purchase
Thank-you in advance for your cooperation, we’ll see you on the bike!
Late Cancellation – Due to very limited bikes, our cancellation policy will be extending to 8 hours, so please only book a bike that you intend to use. If you are not able to attend a class, we ask that you late cancel yourself rather than simply not showing up in order to allow someone else to possibly take your place in class.
If you have any symptoms in relation to Covid-19 please call us directly to cancel your class at no charge. However, we do ask that you refrain from attending class for 14 days after this incident to ensure that you are virus-free prior to attending. Accounts will be temporarily suspended for 14 days to keep in line with the government guidelines of self-monitoring and self-isolation.
Purchasing Packages and Clothing – We kindly ask that all packages and clothing be purchased online at this time. Our clothing catalog can be viewed through the link on our Instagram or website and orders can be made through frontdesk@rydeyxe.ca you will then be able to pick up your items at your next class!
Student Discount – Proof of enrolments such as registration confirmation emails or tuition proof of payment receipts can be emailed to info@rydeyxe.ca to request a remote purchase with the student discount. Please make sure you have valid credit card information/billing details saved to your profile and specify the package denomination you would like to purchase.
Water/Socks/Towels – Please bring your own sweat towel, socks, and a full water bottle with you to class. Our water filling station will not be available to limit touch surfaces. However, if you require additional water we will have water bottles for purchase. Additionally, if you forget socks or a towel you may also purchase them for $3 each. Please have an active credit card saved to your file to complete these sales.
Cleaning Standards – In addition to the revised traffic flow plan and limiting surface contact, our staff will be following heightened cleaning and sanitization protocols. Our team will be wearing PPE where required and hospital grade disinfect will be used to thoroughly sanitize surfaces. All bikes and high-touch surfaces will be disinfected after every class and cycling shoes will be sprayed with disinfectant after each use.
Washrooms – One washroom will be available for emergency use only.
We thank you in advance for your understanding and cooperation as we navigate through these new phases.
See you soon!