Ryde YXE Cycle Studio collects private and confidential personal information that will not be shared by any third parties unless required to do so by law. Your privacy is important to us.
If you need to cancel your reservation for a class, you must do so through your online account. Cancelations cannot be made via phone or email. Cancellations must occur a minimum of 4 hours prior to the start time of your reserved class. Once you have cancelled a class successfully your Ryde credit will be returned to your account so that you may use it towards another class.
For our monthly unlimited Ryde packages the same rules apply as above. If you do not cancel outside of the 4 hour time window prior to the start time of your reserved class, you will be charged a $8 cancellation fee to the credit card associated to your account.
If you do not cancel a class outside of the 4 hours prior to the class start time, your Ryde account will be deducted one class as though you attended.
Additionally, if you have not checked in at least 10 min prior to the scheduled class start time, your spot in the class MAY be given away to a Ryder on the waitlist. Ryder’s will not be permitted entry to the class once it has begun.